Wal-Mart Policy: Insult Customers Reporting a Web Site Defect
Walmart is not alone in the eCommerce world for going overboard with bleeding-edge web development practices. Rather than using W3C standards, a set of guidelines created by web developers all over the world to ensure that all web sites work with all browsers, Walmart and companies like them are choosing to use proprietary web development techniques that are buggy and break different web browsers. To add insult to injury, customers using the site take advantage of the Walmart invitation to contact their support and report defects, only to be insulted via a response from Walmart that assumes the problem is entirely with the customer’s computer system. Hey Walmart, don’t always assume it’s the customer’s problem.